Three days to undo a delete, one file with everything in it, and what deleting a workspace does.
A brand, a campaign, a plan or a post you delete goes to the trash, under Settings, and waits there 3 days. Anyone in the workspace can put it back until then; after that it is gone for good. An admin can empty the trash early.
A plan takes its weeks and its saved ideas with it, and brings them back with it. It also stops steering the next campaign the moment you delete it, rather than when the trash is swept: Zeea writes each plan against what this brand has already said, and a plan you threw away is not that.
Deleting a campaign empties Buffer’s queue first, so nothing publishes with no record of it. Put the campaign back and its row in the trash offers to push those posts again in one press; a post whose slot has passed by then stays a draft for you to give a new day. A campaign with a published post cannot be deleted at all, only archived: the calendar and the brand’s record are drawn from it.
The whole database is backed up every day and kept for fourteen days; every picture stored keeps its earlier versions for the same period. This is for a disaster, not a mistake: the trash is the way back from a mistake. Nothing you delete is ever recovered from a backup on your behalf without you asking.
Export this workspace, under Settings, gives you one JSON file with everything the workspace holds: every brand, its library and catalogue, every campaign and every post with its words, and the credit ledger. Pictures are addresses rather than files: open them with any browser while your account is open, and take copies if you are leaving. Access tokens are never included.
An admin or the owner can export at any time; no waiting, no email to write. The export is also written to the workspace’s own record on Settings, so it is never a thing that happens without the workspace knowing.
Only the owner can, by typing the workspace’s name. It is immediate and it is not a move: the subscription is cancelled at Paddle first, then every brand, campaign, post, picture and invitation goes, and the workspace itself last. What stays is what the law asks us to keep: Paddle’s invoices, and the one line in our own record that says a workspace was deleted, by whom, and when. Export first.
Your workspace is yours. Nobody outside it can open a brand, a post or the library. We can, when you ask us to look at something, and everything we do to a workspace from our side is written on its What happened card under Settings: a credit granted, a hold put on or taken off, a refund. The privacy policy says the rest.